Return Policy

We want you to love your Secret Cosmetic experience. If you're not satisfied, here’s how we can help:

1. Eligibility for Return

  • Returns accepted within 7 days of delivery.

  • The product must be unused, in its original packaging, and accompanied by proof of purchase.

2. Non-Returnable Items

  • Items damaged due to misuse.

  • Cosmetic/Makeup Products

  • Customized or clearance products.

3. Refund Process

  • Refunds are processed within 3–5 business days after your request is approved. Once processed, the amount will be credited to your original payment method within 5–7 business days, depending on your bank or payment provider.

4. How to Initiate a Return

Email us at contact.secretcosmetic@gmail.com with:

  • Order ID

  • Reason for return

  • Photos (if the product is damaged or defective)